What Is an Insurance Chatbot? +Use Cases, Examples

Some examples include accessing policy information, getting answers to frequently asked questions, and changing their coverage. Kate’s ability to provide instant assistance has enhanced GEICO’s customer service and reduced the need for customers to call or email support teams for basic inquiries. In an ever-evolving digital landscape, the insurance industry finds itself at a crossroads, seeking innovative ways to enhance customer experiences to changing expectations.

• By integrating with databases and policy information, chatbots can provide accurate, up-to-date information, ensuring customers are well-informed about their policies.
• Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur.
• Insurance chatbots collect information about the finances, properties, vehicles, previous policies, and current status to provide advice on suggested plans and insurance claims.
• Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback.
• According to State Farm, the in-app chatbot “guides customers through the claim-filing process and provides proof of insurance cards without logging in.”

The speed and convenience of this process have a long bearing on the reputation of the insurance company. Making the claims via website widget or chatbot in messenger provides quick responses without any delays, meanwhile, information is stored in standardized document types. Chatbots also support an omnichannel service experience which enables customers to communicate with the insurer across various channels seamlessly, without having to reintroduce themselves. This also lets the insurer keep track of all customer conversations throughout their journey and improve their services accordingly.

Cover policy details and answer questions

Customer service is now a core differentiator that providers need to leverage in order to build long-term relationships and deepend revenue. With the lifetime value of policyholders so high, and acquisition costs also sky-high, keeping current customers happy with stellar customer service is an easy way to reduce churn. Beyond customer-facing chatbots, insurance providers can deploy chatbots to manage broker relationships.

Sensely’s services are built upon using a chatbot to increase patient engagement, assess health risks, monitor chronic conditions, check symptoms, etc. Every time a customer needs help, they turn to Sensely’s virtual assistant. This is one of the best examples of an insurance chatbot powered by artificial intelligence. Also, if you integrate your chatbot with your CRM system, it will have more data on your customers than any human agent would be able to find.

Business Insurance Webinars & Webcasts

Everyone will have a different requirement which is why insurance extensively relies on customization. 80% of the Allianz’s most frequent customer requests are fielded by IBM watsonx Assistant in real time. Our stringent data protection measures mean you’ll spend less time worrying about compliance and more time growing your business.

Read more about Chatbot For Insurance here.